An Overview of ITIL Transition Planning And Support
In any organization, the main purpose of the transition planning and support process is to provide complete planning for the transition of the service and to coordinate all the resources they need. In this...
An Overview of IT Service Management and ITSM Frameworks
IT Service Management consists of all the activities which are executed by an organization for a customer. ITSM involves managing systems that provide value to customers. It is concerned with implementing IT services that...
ITIL Knowledge Management: Value, Objectives, and Scope
The Service Knowledge Management System (SKMS) is a collection of systems, tools, and databases that are required for knowledge management to be successful. It is the responsibility of Knowledge Management in ITIL to maintain...
ITIL Service Desk: [Importance and Classification]
A service desk is the primary point of contact for the coordination of activities between the end-user and the IT service provider. In this blog, we will learn about the various operations of the...
Risk Management: Components, Objectives, & Examples
Risk, in the IT sector, is defined by the NIST as the probability that a particular threat source will accidentally or intentionally exploit particular information system vulnerabilities. The threats can arise from vulnerabilities or...
An Overview of Release And Deployment Management in ITIL
The main objective of the release and deployment management is planning, scheduling, and controlling of the build, testing, and deployment of releases and delivering the new functionality which is required by the businesses and...
An Introduction To Information Security Management in ITIL
Information security describes the activities which are related to the protection of information and infrastructure assets against the risk of being misused, lost, disclosed, and damaged. Information Security Management (ISM) is a governance activity...
An Overview of IT Service Continuity Management
Service continuity management is a reactive and proactive process that involves contingency planning for recovery in case the information and communication technology service is damaged or put out of action by a sudden disaster....
ITIL Demand Management: Objective, Scope, Value & Process
Every business has to equip best practices in order to optimize the customer demands for each of the services. Demand management in ITIL is one such concept that takes care of the demand from...
An Introduction to ITIL Service Request Fulfillment
A formal request by a user for any service they require such as the installation of new software, change of hardware, or replacement of a component is called a service request. The official definition...
