Understanding ITIL Service Design: Principles and Benefits
It is an established fact that the ITIL service lifecycle has 5 stages – service strategy, service design, service transition, service operation, and continual service design. All these stages are equally important to help...
ITIL Service Operation – FAQs
The current article is the fourth in the five-part FAQ series on the ITIL process stages. If you have missed our earlier article in this series covering FAQs on Service Transition you can find...
ITIL Knowledge Management Explained: A Complete Overview
The Service Knowledge Management System (SKMS) is a collection of systems, tools, and databases that are required for knowledge management to be successful. It is the responsibility of Knowledge Management in ITIL to maintain...
The Value of ITIL Certified Employees for Organizations
All over the world, embracing ITIL is the current industry trend. In fact, in an AXELOS survey titled ‘The Importance of ITIL’ conducted in 2014, 52% of respondents in the APAC region and 68%...
Achieve Process Excellence with ITIL Service Transition
The role of ITIL Service Transition is to move services and service changes into operational use. ITIL Service Transition also introduces the service knowledge management system (SKMS) which has the ability to support organizational...
ITSM Digital Transformation: Key Benefits Explored
Do you know what digital transformation is, how companies achieve it, and what that means for ITSM? In the present era, digital transformation is spreading widely, and every firm is gearing up for a...
What You Need to Know About IT Gap Analysis
If you are in a role related to IT service management or project management in your enterprise, gap analysis is a simple tool that will help you to identify the gap between where you...
How to Crack ITIL 4 Foundation Certification Exam 2025?
You want to prepare for the ITIL 4 Foundation exam and pass it the first time you take it. Understanding ITIL 4 Exam Concepts is important, but you must know the ITIL 4 Exam...
ITIL Service Transition – FAQs
The current article is the third of the five-part FAQ series on the ITIL process stages. If you have missed our earlier article in this series covering FAQs on Service Design
Service Transition helps organizations...
ITIL Incident, Problem and Change Management Process
Most organizations consider themselves accomplished with ITIL implementation once their incident, problem, and change management processes are in place. It gives a picture of functioning perfectly once they can handle their incidents better, problem...
