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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

what is it project manager everything you should know

What is an IT Project Manager? Everything You Should Know

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Hey there, tech enthusiasts, future project managers, and curious minds alike! Have you ever wondered about the wizards behind the seamless apps you use or the innovative software transforming industries?  Well, that's where IT Project...
ITIL Service Strategy

ITIL Service Strategy: Process, Objective, Scope, Focus & Value

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For an organization to be successful, it is essential for them to have a set of overall objectives which are clearly defined and a sound business strategy associated with those ideas. This business strategy...
Top 10 Quick Wins by Implementing ITIL

Top 10 Quick Wins by Implementing ITIL

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Information Technology Infrastructure Library (ITIL) is a de facto industry standard for IT organizations across the globe. But then major changes through ITIL take time and effort and there is every chance that key...
ITIL Methodology - Invensis Learning

What is ITIL? A Complete Guide to ITIL Methodology

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In today's world, a business has to be able to adapt both its strategic priorities and IT skills to remain competitive, no matter how frustrating or uncomfortable this transition can be. This kind of...
ITIL Vendor Management

ITIL Vendor Management – Know How to Do It Right

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Learn about how ITIL Vendor management facilitates and manages the vendor and organization relationship, along with its key roles in IT sectors. ITIL, or Information Technology Infrastructure Library, an acronym, was used for the...
How to Implement ITIL Change Management in an Organization

How to Implement ITIL Change Management in an Organization

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Change is the only constant, they say. In a professional setting, it is the only way to progress. When you narrow it down to an IT service organization, change becomes a way of life. There...
service desk in ITIL - invensis learning

ITIL Service Desk: [Importance and Classification]

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A service desk is the primary point of contact for the coordination of activities between the end-user and the IT service provider. In this blog, we will learn about the various operations of the...
Implementing ITIL Framework with Other Process Methodologies

Implementing ITIL Framework with Other Process Methodologies

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ITIL® is the most prominent, consistent, and comprehensive documentation of best practices for ITSM Certification. Over the past three decades, the ITIL framework has evolved and kept pace with the advancement in technology and the growing...
The Value of ITIL Certified Employees for Organizations

The Value of ITIL Certified Employees for Organizations

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All over the world, embracing ITIL is the current industry trend. In fact, in an AXELOS survey titled ‘The Importance of ITIL’ conducted in 2014, 52% of respondents in the APAC region and 68%...
How Project Managers are Using ITIL in an Effective Way

How Project Managers are Using ITIL in an Effective Way

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ITIL has been adopted and implemented in organizations across the world. Successful implementations often have a lot of planning, and research in the background before the actual adoption process starts. One such background work...

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