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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

Measuring ITIL Change Management Process through CSFs

Measuring ITIL Change Management Process through CSFs

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In ITIL we often use the term ‘Critical Success factors (CSFs), it is nothing but a list of things that tells you whether the project is going in the right direction. CSFs aim at...

Key ITIL Concepts Every Professional Should Know

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ITIL or Information Technology Infrastructure Library was developed to assist organizations with streamlining the IT department with the rest of the company. It takes a holistic approach to operations within a company and focuses...
service validation and testing - invensis learning

Understanding ITIL Service Validation and Testing

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ITIL V3 introduced service validation and testing as a new process to test and validate the new services or changes to the existing services being introduced. The main purpose of the service validation and...
Importance of ITIL in a Virtual Environment

Importance of ITIL in a Virtual Environment

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Virtualization is the process of creating something that is virtual yet not real. The ‘something’ can be network resources, storage devices, or an operating system. According to Moore’s law, Virtualization should be made a...
8 Things IT Managers Should Know before Implementing ITIL

8 Things IT Managers Should Know before Implementing ITIL

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IT project managers get themselves certified in ITIL where they learn the principles of ITIL in theory and think they are ready to implement those processes and principles in their organizations. However, ITIL implementation...
ITIL Certification Credit System

How the ITIL Certification Credits System Works

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Information technology is evolving at a rapid pace in this digital age. For IT organizations, this advancement constantly creates new opportunities to deliver services that will contribute to business growth and customer satisfaction. In...
The Value of ITIL Certified Employees for Organizations

The Value of ITIL Certified Employees for Organizations

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All over the world, embracing ITIL is the current industry trend. In fact, in an AXELOS survey titled ‘The Importance of ITIL’ conducted in 2014, 52% of respondents in the APAC region and 68%...
What is Change Management - Invensis Learning

What is Change Management?

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The only thing constant today is change. This is why organizations need to be ready to adapt to any changes that may occur externally by making changes in their operations and processes so that...
IT service continuity management - invensis learning

A Comprehensive Guide to IT Service Continuity Management

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Service continuity management is a reactive and proactive process that involves contingency planning for recovery in case the information and communication technology service is damaged or put out of action by a sudden disaster....
7 Reasons to Start Using ITIL and ITSM Today

7 Reasons to Start Using ITIL and ITSM Today

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An IT organization may have made huge investments to improve its infrastructure. However,  that does not guarantee that the organization will deliver excellent performance in terms of cost reduction and profit enhancement. The implementation...

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