How ITIL Simplifies the Problem Management Process?
A problem is an integral part of service delivery. Especially in the IT service management context, every other day there is a new software release, a new security patch, a change in the systems...
How to Use ITIL Tools and Techniques in an Organization
ITIL is a best practice framework for IT Service Management (ITSM), enabling enterprises to bring about business change, manage risk, improve the customer experience, earn a return on investment (ROI), and gain other benefits...
ITIL Implementation Roadmap For Success
Implementation of ITIL brings along numerous changes in the roles responsibilities and processes of an organization. However, change is not always accepted positively by everyone. Your team needs to be motivated to accept the...
6 Steps to Create ITIL Friendly Culture in Your Organization
According to Gartner’s ‘ITIL and Process Improvement Key Initiative’ report, organizations believe implementing Information Technology Information Library (ITIL) has improved customer satisfaction with IT services and has resulted in better communication and information flow...
How to Implement ITIL Change Management in an Organization
Change is the only constant, they say. In a professional setting, it is the only way to progress. When you narrow it down to an IT service organization, change becomes a way of life.
There...
IT Gap Analysis – First Step to ITIL Success
If you are in a role related to IT service management or project management in your enterprise, gap analysis is a simple tool that will help you to identify the gap between where you...
How Cultural Dynamics Play an Important Role in ITIL Implementation
Culture is usually defined as ‘the beliefs, customs, arts, etc. of a particular society, group, place, or time’. For example, physical contact, be it a handshake or a hug, or a pat on the...
Biggest Barriers for ITIL Adoption in an Organization
According to IDC’s 2015 report, the overall spending in the ICT sector will reach USD 3.8 trillion. The major chunk of this spending will go into the third platform technologies such as cloud, mobile,...
Implementing ITIL Framework with Other Process Methodologies
ITIL® is the most prominent, consistent, and comprehensive documentation of best practices for ITSM Certification.
Over the past three decades, the ITIL framework has evolved and kept pace with the advancement in technology and the growing...
Six Essentials for a Successful ITIL® Implementation
Information Technology Infrastructure Library (ITIL), in simple words, is a framework for IT Service Management. It is the most prominent, consistent, and comprehensive documentation of best practices for IT Service Management, according to the...
