ITSM Digital Transformation: Key Benefits Explored
Do you know what digital transformation is, how companies achieve it, and what that means for ITSM? In the present era, digital transformation is spreading widely, and every firm is gearing up for a...
What You Need to Know About IT Gap Analysis
If you are in a role related to IT service management or project management in your enterprise, gap analysis is a simple tool that will help you to identify the gap between where you...
9 Common Mistakes ITIL Professionals Must Avoid
If you are working for an IT organization, you would be conversant with the term” ITIL”. It is gaining widespread recognition in IT organizations globally.
ITIL is the most sought-after certification by IT professionals who...
ITIL Job Roles Filled by a Single Person – Explained!
In the face of extreme competition, enterprises are looking at reducing their overall IT operation costs to a minimum. Information Technology Infrastructure Library (ITIL) has become a widely-recognized standard for ITSM Certification Courses and administration...
ITIL Service Strategy: Aligning IT with Business Needs
For an organization to be successful, it is essential for them to have a set of overall objectives which are clearly defined and a sound business strategy associated with those ideas. This business strategy...
ITIL Service Transition – FAQs
The current article is the third of the five-part FAQ series on the ITIL process stages. If you have missed our earlier article in this series covering FAQs on Service Design
Service Transition helps organizations...
ITIL 4 Update 2019 – Perspective from Global ITSM Thought Leaders
At the end of 2017 when AXELOS announced that the world’s widely-accepted service management framework ITIL was going to be updated with major changes, enterprises and the ITSM community, in general, were eagerly awaiting...
Most Common Questions Asked about ITIL – Part 1
Today, organizations are looking at the ITIL framework as a methodology that streamlines overall IT processes, is cost-effective, brings higher ROI, and helps in improving productivity. As ITIL is a set of best practices,...
Essential Elements of an ITIL Disaster Recovery Plan
You may be able to come up with the best disaster recovery (DR) plan, assign responsibilities to various personnel involved and ensure everything is in place. However, the critical part is maintaining the plan,...
Importance of IT Communications in ITIL Implementation
It is common knowledge that ITIL is a framework for service management. However, several organizations tend to ignore the importance of people when it comes to implementing ITIL. The role of people is as...
