Rescheduling and Cancellation Policy
We understand that plans change. Invensis Learning offers participants the flexibility to move their training to a later batch, subject to the timelines and fees set out below.
This policy explains how rescheduling works, what it costs, and how cancellations are handled — both by the participant and by Invensis Learning. It applies to all individual and corporate enrolments.
1. Rescheduling by Invensis Learning
If Invensis Learning reschedules a confirmed training, the participant may choose any one of the following options at no additional cost:
- A 100% refund of the course fee, or
- A free transfer to another available batch, or
- The option to send a replacement participant in their place (with a minimum of 3 days' notice).
2. Rescheduling by the Participant
Participants — individual and corporate — may request to move to a different batch. A reschedule fee applies, calculated as a percentage of the course value and based on how much notice is given before the scheduled training start date.
| Notice Given Before Training | Reschedule Fee (% of Course Value) |
|---|---|
| More than 10 days | 10% |
| 5–10 days | 25% – 50% |
| 3–5 days | 50% – 75% |
| Less than 3 days | Rescheduling not permitted |
Please note:
- All reschedule requests are subject to seat availability in the requested session.
- The fee is calculated on the full course value, not the amount paid to date.
- A participant who has already rescheduled once is not eligible for a refund under our Refund Policy.
3. Validity of a Rescheduled Booking
A rescheduled training must be completed within three months of the original scheduled training date. Bookings not utilised within this validity period will lapse, and no refund or further transfer will be available.
4. How to Request a Reschedule
Send your reschedule request from your registered email address to contact@invensislearning.com, including:
- Date of purchase
- Course name
- Order ID
- Transaction ID
- Your preferred alternative batch or date
Our team will confirm seat availability and share the applicable reschedule fee before the transfer is completed. A reschedule is confirmed only once the fee has been received and a written confirmation has been issued by our team.
5. Cancellation Policy
5.1 Cancellation by the Participant, Individual or Corporate
- All cancellations initiated by a participant, individual learner or corporate client are governed by our Refund Policy.
- Refund eligibility depends on when the cancellation request is received relative to the training start date.
- Late cancellations do not qualify for a refund. A cancellation received within 3 days of the training start date, or on or after it, carries no refund entitlement.
- For corporate engagements, no cancellation refund is available once a trainer has been assigned or the schedule has been confirmed.
5.2 Cancellation by Invensis Learning
Invensis Learning reserves the right to cancel a scheduled training in the following circumstances:
- Low enrolment in the scheduled batch
- Force majeure — including but not limited to natural events, government restrictions, public emergencies, infrastructure failure or other circumstances beyond our reasonable control
Where a training is cancelled by Invensis Learning, we will:
- Reschedule the session to the next available batch at no cost to the participant, or
- Offer a refund, in exceptional cases, at our discretion.
6. Related Policies
For full details on refund eligibility, timelines and processing, please refer to our Refund Policy.
7. Contact Us
For any questions about rescheduling or cancellation, please contact our support team:
Email:contact@invensislearning.com
Phone (USA): +1 470-260-0084
Invensis Learning reserves the right to amend this policy at any time. The version published on this page is the version in force.