Refund Policy
At Invensis Learning, we are committed to delivering a high-quality learning experience and to handling every refund request fairly, transparently and promptly.
This policy explains when a refund is available, the timelines that apply, and the process for raising a request. It applies to all individual and corporate enrolments across our classroom, live online and self-paced training programs.
Please read this policy carefully before completing your purchase. By enrolling in a program, you confirm that you have read, understood and accepted the terms set out below.
1. Payment and Fee Terms
- All course fees must be paid in full at the time of enrolment, unless a separate written agreement is in place.
- All course purchases are final and non-refundable, except under the specific conditions described in this policy.
- Refund eligibility is both time-bound and usage-based — it depends on how far in advance the request is raised and how much of the training or course material has been accessed.
2. Refund Eligibility
Refunds are considered only where the request falls within the timelines and conditions set out in this policy.
- A 10% transaction fee on the course fee is deducted from all approved refunds.
- Approved refunds are processed within 10–15 working days of approval.
- Refunds are issued only to the original source account used for payment.
3. Refund Timelines
The refund amount is determined by the date on which the refund request is received, relative to the training start date.
| Request Raised | Refund Applicable |
|---|---|
| More than 7 days before the training start date | 100% refund, less the 10% transaction fee |
| Between 3 and 7 days before the training start date | 50% refund |
| Within 3 days of the training start date | No refund |
4. When Refunds Are Not Applicable
A refund will not be issued in any of the following circumstances:
- An exam voucher has already been issued to the participant.
- The participant has attended any part of the training, including a single session.
- The participant has completed 25% or more of the learning content on the learning dashboard.
- The participant failed to attend the training without prior written notice.
- The participant has already rescheduled their training to a different batch or date.
- The refund request is submitted on or after the training start date.
5. Duplicate Payments
If a duplicate payment is made for the same enrolment, the excess amount is refunded in full, with no transaction fee deducted. Duplicate payment refunds are processed within 10–15 working days of the payment being verified.
6. Corporate Training
For corporate and group training engagements, no refund will be issued once either of the following has occurred:
- A trainer has been confirmed and assigned to the training, or
- The training dates and schedule have been confirmed.
Corporate clients are encouraged to confirm participant numbers and availability before schedules are finalised.
7. Cancellation by Invensis Learning
Invensis Learning reserves the right to cancel or reschedule a program, or to change the delivery location, due to low enrolment, force majeure or other operational reasons.
If a scheduled training is cancelled by Invensis Learning, the participant may choose to:
- Receive a 100% refund of the course fee, or
- Transfer to an alternative batch at no additional cost, or
- Apply the fees paid toward any of the next three upcoming programs, or
- Nominate a replacement participant for the same program.
Our liability in such cases is limited to the course fee paid. We are not liable for travel, accommodation or any other incidental costs incurred by the participant.
8. How to Request a Refund
To ensure your request is processed without delay, please follow the steps below.
Step 1 — Raise the request
Send your refund request from your registered email address to contact@invensislearning.com, including:
- Date of purchase
- Course name
- Order ID
- Transaction ID
- Reason for the refund request
Step 2 — Complete the refund form
Our team will share a refund request link with you. This form also lists all accesses and course materials that will be deactivated once the refund is approved.
Step 3 — Approval and ticket generation
Once the completed form is received, your request is reviewed for approval. A support ticket is raised automatically upon approval.
Step 4 — Refund processing
The approved refund, less the 10% transaction fee, is credited back to the original source account within 10–15 working days.
9. Related Policies
For details on transferring to a different batch or date, please refer to our Rescheduling and Cancellation Policy.
10. Contact Us
For any questions about this policy, please contact our support team:
Email:contact@invensislearning.com
Phone (USA): +1 470-260-0084
Invensis Learning reserves the right to amend this policy at any time. The version published on this page is the version in force.